Frequently Asked Questions
Q: Will I get to meet the carer?
A: Yes you will attend an interview at the Carer's home with your dog prior to boarding.
Q: Are you a franchise?
A: No, we are privately owned. No hidden extra fees!
Q: Do I provide the food and treats?
A: Yes, we are happy to cater for dogs on cooked diets provided it is cooked and put in small containers by owner, we can fridge / freeze this food if necessary. Owners provide all their own food and treats and should provide more than is necessary in case of travel delays, otherwise owners will be billed upon return for food we may purchase if not enough is supplied for the duration.
Q: Do you home board such breeds as Bull Mastiff, Great Dane, Staffordshire Bull Terrier, German Shepherds, Rottweiler, Japanese Akita, Rhodesian Ridgeback
and similar types of breeds?
A: We do not home board any of the breeds mentioned above as our agreement with the local council Vet and our Pet Business Insurance does not cover us for such breeds. We cater for King Charles, Labrador, Golden Retriever, Gun Dogs, Failed Guide Dogs, Spaniels, Yorkshire Terrier, West Highland Terrier, Border Terrier, Lhasa Apso, Shitzhu, Cockapoo, Papillion, miniature breeds, Labradoodle and such similar types of breeds, small to medium sized and suitable cross breeds. All dogs to be well behaved and well socialised and able to get along well with other dogs. Adult dogs in their prime should be neutered / spayed to use home boarding. Contact Miriam to discuss any queries you may have.
Q: My dog is on medication, can I be
assured he will receive this daily?
A: Yes, medication will be administered as per instructions.
Q: My dog is still very young and we are
currently doing cage training; is this still possible during
A: Yes, we are happy to have your own cage in our home and will adhere to your training routine. In many cases we insist on young dogs being cage trained for bed time purposes, so it is important you keep the same routine in practice prior to boarding. Also if we need to pop out to shops, we would use a cage for young or mischievous dogs so they do not get into mischief, hurt themselves or damage our homes.
Q: Can I get an update of how my dog is
getting on whilst I am gone?
A: Yes you can text if in the U.K. Email or call if you are abroad. Updates are provided during U.K. office hours Monday to Friday preferably. If you require texts whilst abroad, this would have to be arranged in advance with Miriam. An additional fee will be added to your initial invoice to cover International Rates. Ask Miriam for rate. If you text whilst abroad to let us know you will be delayed due to unforeseen circumstances, there will be no charge for a text reply of acknowledgement. On-going international texts will be billed upon your return.
Q: Will my dog get to stay with the same
Carer next time he boards?
A: Yes, if there is availability, otherwise we will select another Carer who you will meet with prior to boarding.
Q: How many dogs does each Carer have in
boarding at any one time?
A: Usually either one or two. Two if they are from the same family.
Q : Where will my dog sleep at night?
A : Usually in the kitchen / utility room / hall area of home. Dogs sleep in their own clean bed provided by owner. Dogs DO NOT sleep in our beds or bedrooms. Please make sure you have your dog in same routine as ours, preferably weeks prior to boarding, so we can "all" sleep at night.
Q : Can my dog be off lead on walks ?
A : We prefer to keep all dogs on leads at all times for safety and for insurance purposes. However dogs who have excellent recall and who have been boarding regularly with same Carer, may, with permission from owner, be allowed off lead in safe areas. This will be discussed at your interview. Owners who request "Off Lead", do so at their own risk ! In which case these owners should have third party and public liability insurance of their own.
Q : Can my dog have his own toys as well as bed, do I supply any other extras?
A : Yes, you can provide one to three small toys, but keep in mind if there are other dogs in boarding at same time, dogs share toys and beds. Sometimes toys are destroyed during dog play or buried in the garden ! So please do not supply any toys that are sentimental or costly in value as you may not see them again. Please do not provide your old slippers or items of your clothing or life sized stuffed dogs/toys. Yes you will provide your dog's own "clean bed" also a "clean well groomed dog", grooming tools, face wipes for eyes etc, poo bags for your Carer to use. Secure collar + lead. Upon collection of your dog, please make sure you have checked with your Carer that you have all your belongings and haven't left anything behind before you depart.
All photographs and artwork © of Miriam Fraser.